CONNECT - reliable communication with customers for your company! в Kovel
Services we offer:
- Our experts will help you organize a hotline for your customers, take maintenance requests or take orders, and implement a turnkey hotline for your company.
- Our operators are constantly improving their skills, participating in trainings and educational programs, so you can be sure that each request will be considered as efficiently as possible and, if necessary, the technique of cross-selling or working with reservations will be used.
Calls are accepted around the clock, so that none of your customers will be left without attention, which will increase their loyalty and benefit the company's image.
The outsourced call center operators will review each call from your customers to the standards you set, log each complaint and forward it to the appropriate people in your company, saving them the time they need to take these calls.
Our call center operators conduct database surveys and questionnaires for your company. This allows you to quickly respond to any changes and trends, better understand your target group, its needs and the level of satisfaction and loyalty.
The Mystery Shopper service allows you to determine the level of service of your employees, learn about the strengths and weaknesses of your company and take measures to prevent crisis situations.
We also provide auto-information (IVR) services that will save time for your specialists and provide the necessary information to consumers. The voice menu connects your client with the service he wants to contact - when choosing the right specialist, the call is redirected to the mobile or landline number of the selected specialist for round-the-clock communication with the client.